Terms of Service

Your Purchase, Our Shared Terms
Shopping on Sokvela covers product information, order acceptance, payments, delivery and after-sales support. These Terms of Service govern your use of https://sokvela.com/ and the relevant transaction relationship between you and us.

Sokvela is an online retail store operated by Haikou Huanpeng Technology Co., Ltd. References to "we", "our" and "us" refer to the aforementioned operating company. By browsing, accessing our store or submitting an order, you agree to be bound by these Terms to the maximum extent permitted by law. Our independent Shipping Policy, Return & Refund Policy and Privacy Policy set out supplementary rules for related matters.

1. Eligibility and Responsible Use

You must have the legal capacity to enter into a purchase contract, or hold valid authorization required in your jurisdiction. You agree to use this website in compliance with applicable laws. You shall not misuse our services, impersonate any third party, place fraudulent orders, undermine system security or interfere with other users’ access.

We may take proportionate measures to investigate improper conduct to protect other customers and website systems.

2. Accounts and Customer Details

Where account registration is available, you shall keep your login credentials confidential and notify us promptly once you become aware of any unauthorized access. All information you submit for orders must be accurate, including recipient name, delivery address, email address and phone number.

If delivery cannot be fulfilled properly due to incorrect information you provided, the corresponding handling measures, liability for extra costs and available remedies shall be determined by specific circumstances and applicable law.

3. Products and Availability

Product listings contain photos, specifications, descriptions, variants and pricing information. We strive to present product details accurately. Please note that color and texture displayed may vary slightly due to screen differences and lighting conditions.

Inventory, product options and listing content are subject to change. If your order is affected by material errors or stock shortages, we will contact you to propose a reasonable solution. Nothing in these Terms shall impair your statutory rights when goods are defective, materially misdescribed or fail to meet mandatory legal standards.

4. Orders and Acceptance

Submitting an order constitutes your offer to purchase selected items under the terms displayed at checkout. An automated receipt confirmation email only acknowledges that we have received your order request, which does not constitute our acceptance of the order.

We reserve the right to reject or cancel orders on legitimate grounds, including out-of-stock status, failed payment authorization, obvious pricing errors, suspected fraud, or inability to perform the transaction legally. If payment has been collected for a canceled order, we will refund the relevant amount in accordance with applicable law.

5. Prices, Taxes, and Payment

The total amount payable for your order, including shipping fees and applicable taxes, will be displayed before you complete payment. Payment methods available are those presented on the checkout page.

Cross-border shipments may be subject to customs duties, import taxes and other charges imposed by the destination country. The party responsible for such charges shall be subject to the notice shown at checkout and local regulatory requirements. We do not guarantee that all products or delivery services are available in every country/region.

6. Order Preparation and Transportation

After payment is successfully confirmed, our standard order processing time is 1–3 business days. Once shipped, the estimated transit time is generally 7–15 business days. Processing time and transit time are separate periods. These timeframes are estimates only and not guaranteed delivery dates.

For shipping fees, serviceable destinations, tracking information and delivery issues, please refer to our Shipping Policy.

7. Changes and Cancellations

If you wish to modify or cancel your order, please email us at service@sokvela.com before shipment where possible. We will use reasonable efforts to accommodate your request, yet modification or cancellation may no longer be feasible once fulfillment has commenced. For orders already dispatched, you need to follow our return process, subject to your statutory withdrawal and cancellation rights.

8. Returns, Exchanges, and Refunds

Eligible items can be returned within 30 calendar days after delivery, as specified in our Return & Refund Policy. Once a refund is approved, we will initiate the refund within 10 business days upon approval, unless a shorter statutory period is required by applicable law. Refunds will normally be issued to your original payment method, unless otherwise required by law. Exchanges are subject to stock availability and specific conditions.

9. Intellectual Property

Original website content, graphics, page layouts and other protected materials are covered by intellectual property rights. You may browse and shop on this website for personal use only. You may not reproduce or distribute protected content for commercial purposes without prior written authorization or valid legal basis. All third-party product names and trademarks belong to their respective owners.

10. Security and Third-Party Services

You shall not attempt unauthorized access to accounts or restricted systems, upload malicious software, or disrupt checkout and other service functions. Independent third-party providers may support our e-commerce infrastructure, payment processing, delivery and technical operations. Such third parties have their own terms and privacy notices, but their involvement will not release our legal obligations as the seller.

11. Privacy

Our Privacy Policy explains how we process your personal data generated from shopping, account use (if applicable), communications and tracking technologies deployed on the site. Any processing relying on consent shall comply with relevant consent rules under applicable law.

12. Website Availability and Legal Protections

Website access may be interrupted occasionally due to maintenance or events beyond our reasonable control. Any limitation of liability set out herein applies only to the extent permitted by law. Nothing in these Terms excludes liability or remedies that cannot be excluded by law, including your mandatory rights for defective goods and consumer transactions.

13. Governing Law, Jurisdiction and Dispute Resolution

These Terms shall be governed by the laws of the People’s Republic of China.
Any dispute arising out of or in connection with these Terms or the transactions hereunder shall first be settled through friendly negotiation. If negotiation fails, either party may submit the dispute to the people’s court having jurisdiction at the place where our operating company is located.
Nothing in this clause shall prejudice the non-waivable statutory rights of consumers under applicable consumer protection laws.

We may revise these Terms to reflect service updates or changes in legal obligations. Revised terms will be published on this page, and we will give notice where legally required.

14. Business and Contact Information

Operating Company: Haikou Huanpeng Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKEJD4F3W
Company Address: Room J201, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@sokvela.com
Contact Phone: +86 15879824631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://sokvela.com/

Last updated: November 11, 2026