Privacy Policy
A Closer Look at the Information Behind Your Visit
Two customers can visit the same online store and leave very different information behind. One may only read a product description, another may subscribe to emails, and a third may place an order and later ask about delivery. We believe privacy explanations should follow what people actually do, rather than treat every visitor as though they complete the same transaction.
Last updated: November 11, 2026
This Privacy Policy explains information processing connected with https://sokvela.com/ , including shopping, browsing, newsletter requests, and customer communication. For personal information processed in operating Sokvela, Haikou Huanpeng Technology Co., Ltd. is the responsible business, subject to independent responsibilities that certain service providers may have under applicable privacy law.
- When You Browse Without Buying
A website visit can generate information such as IP address, browser type, device characteristics, operating system, language preference, approximate location inferred from technical signals, pages visited, referral details, and session or cookie identifiers.
Information about the pages and products you view, items placed in a cart, or technical errors may also be processed by the systems providing website functionality. Some data is necessary for the store to operate reliably; optional analytics and advertising processing depend on the technologies used and your applicable privacy choices. - When You Place an Order
Checkout may require your name, email address, telephone number, billing and delivery addresses, ordered products, quantities, and information needed to complete shipping. We may also maintain order numbers, transaction status, fulfillment history, and relevant communications.
These records help identify the correct purchase, coordinate delivery, respond to order concerns, and meet lawful accounting or consumer protection obligations. - When You Contact Us
Messages sent through the website's contact form or by email may include your name, email address, phone number, message, and any order-related details you choose to provide. For a damaged or incorrect item, you may send photographs or other information relevant to the issue.
Customer correspondence helps us answer questions, investigate delivery problems, handle returns, and keep appropriate records of a request. Please do not send passwords, full payment card details, or security codes in ordinary support messages. - When You Subscribe to Store Emails
Sokvela offers an email subscription option. If you subscribe, your email address and relevant communication preferences may be processed to send store announcements, product information, or offers as permitted by law.
You can stop promotional messages using an unsubscribe mechanism where provided or by contacting us. Unsubscribing does not necessarily prevent order confirmations, shipping notifications, or responses to an existing customer service request. - What Happens to Payment Information
The payment service selected at checkout may collect or process payment credentials and information necessary to authorize a transaction, detect fraud, and handle settlement. Those providers may have independent privacy obligations and notices.
Our store may receive payment status, transaction references, and related records needed to fulfill orders, respond to payment questions, and arrange refunds. We do not ask customers to send complete card credentials to our support email. - Why We Process Information
Personal information may be used for several distinct purposes:
Purchases and delivery. Confirming orders, coordinating payments, arranging fulfillment, and keeping customers informed about shipments.
Customer assistance. Answering questions, checking an order, and resolving return, refund, or product concerns.
Website functionality. Maintaining carts, checkout sessions, account features where available, and technical reliability.
Fraud prevention and security. Detecting suspicious transactions, preventing unauthorized access, and investigating misuse.
Legal requirements. Meeting applicable accounting, tax, recordkeeping, consumer protection, or regulatory duties.
Operational improvement. Identifying technical problems and understanding service performance where permitted.
Marketing or advertising. Sending opted-in promotional messages and supporting qualifying advertising or measurement activities where those services are used and applicable controls have been respected. - Legal Grounds for Processing
Where privacy laws require a lawful basis, the appropriate basis depends on the activity. Fulfilling a purchase may be necessary for a contract; retaining certain financial records may fulfill a legal obligation; proportionate security or fraud-prevention activity may serve a legitimate interest where allowed; and some optional marketing or tracking activities may require consent.
If processing depends on your consent, you may withdraw it for future use, without making earlier lawful processing invalid. Different activities may rely on different legal grounds. - How Shopify and Other Providers Fit In
Sokvela uses Shopify commerce infrastructure. Depending on the features involved, Shopify may handle information related to browsing sessions, cart functionality, checkout, customer accounts, and order administration.
We may also disclose relevant information to payment service providers, shipping carriers, fulfillment services, and providers supporting customer communications, website maintenance, and security. For example, a carrier ordinarily needs delivery information to transport a package, while a payment provider needs transaction details to process payment.
Where analytics or advertising services are active, online identifiers and website interaction information may be processed by the providers involved. Some organizations process information on our behalf; others may determine aspects of processing independently.
Information may also be disclosed as necessary to comply with valid legal obligations, respond to lawful requests, investigate fraud, protect rights or safety, or conduct a lawful business transaction. Appropriate safeguards apply where required. - Cookies Do Not All Serve the Same Purpose
Certain cookies and comparable technologies support essential activities such as remembering a shopping cart, maintaining a session, and protecting checkout. Other technologies, where enabled, may store preferences, measure website performance, or support advertising.
Many cookies can be controlled through browser settings, though restricting essential ones can affect shopping features. Where applicable, additional consent or preference controls govern non-essential technologies. The specific processing depends on the services active on the site and the requirements of the visitor's jurisdiction. - Advertising and Your Privacy Choices
Some advertising-related disclosures may be classified as targeted advertising, a sale, or sharing of personal information under certain U.S. state laws, particularly where information about activity across websites is used for advertising.
Sokvela provides a Your Privacy Choices page with information about these rights. You may submit your opt-out request by contacting us at service@sokvela.com.
Depending on your location, you may have the right to opt out of qualifying activities. A recognized Global Privacy Control preference signal may be treated as an opt-out request for applicable processing associated with the relevant browser and device, as required by law.
The effect of a choice depends on the jurisdiction, the technologies involved, and the specific processing activity. Privacy choices do not normally prevent processing required to complete a purchase or meet a legal obligation. If you need assistance, email service@sokvela.com. - International Information Processing
Online commerce can involve technology, payment, and delivery organizations located in different countries. Personal information may therefore be processed, stored, or accessed outside your country of residence.
Where applicable law requires safeguards for international transfers, appropriate contractual or other recognized legal mechanisms are used. These transfers do not remove mandatory privacy rights. - How Long Information Is Kept
Retention is based on the purpose and relevant obligations, rather than one fixed period for every record. Transaction information may need to be kept for tax, accounting, payment disputes, or consumer protection. Support correspondence may be retained to resolve inquiries and maintain necessary records. Technical information may be retained for security or troubleshooting. Marketing preferences may be retained to honor your choices.
When information is no longer reasonably needed, it is deleted, de-identified, or otherwise handled according to law. Legal retention duties and recognized exceptions may prevent certain immediate deletions. - Keeping Information Secure
Reasonable technical and organizational safeguards are used to reduce risks of unauthorized access, disclosure, alteration, or loss. Providers involved in processing may maintain their own security controls.
No website or data transmission can be guaranteed completely secure. Customers should protect passwords and devices and avoid sharing unnecessary sensitive data. - Rights You May Be Able to Exercise
Depending on applicable law, you may have rights to access or correct personal information, request deletion, obtain certain information in a portable format, restrict or object to processing, or withdraw consent. Some jurisdictions also provide the right to opt out of qualifying targeted advertising or data sharing, appeal a privacy decision, or complain to a data protection authority.
These rights can have conditions or lawful exceptions. We do not unlawfully discriminate against individuals for exercising applicable privacy rights. - How to Submit a Privacy Request
Send your request to service@sokvela.com and explain the right you wish to exercise. Include enough information to identify relevant records, but avoid unnecessary sensitive details.
We may require reasonable identity verification before giving access to or changing personal information. Requests will be reviewed within the period required by applicable law. Where a request cannot be fulfilled in full, we will provide any explanation that law requires. - Children and Third-Party WebsitesYou must be at least 18 years old to register an account and place orders on this website. Sokvela is intended for general online shopping and is not specifically directed to children under 18 years old. We do not intentionally collect personal information from children under 18. Parents or guardians may contact us with concerns.
Our site may contain links to independent websites or services. Their processing practices are governed by their own privacy notices; please review those notices before providing information directly to them. - Updates to This Policy
Our services, technologies, and legal responsibilities may evolve. This policy may be updated to reflect material changes, with the revised text published here and additional notice or consent where required by law. - Privacy Contact and Business Information
Operating Company: Haikou Huanpeng Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKEJD4F3W
Company Address: Room J201, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@sokvela.com
Contact Phone: +86 15879824631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://sokvela.com/