Contact Us
A Place to Bring Your Questions
Last updated: November 11, 2026
There is more to shopping than choosing a product. Sometimes you need to check a detail before buying, follow up on a delivery, or find out what to do when an order arrives unexpectedly. Sokvela provides the contact channels below for these conversations.
How We Can Assist
Our support team can help with product descriptions, order confirmation, availability questions, address corrections, delivery and tracking concerns, cancellation requests, and after-sales matters such as returns or refunds.
For an existing purchase, please include the order number and the email address entered at checkout. If you received a damaged, incomplete, or incorrect item, briefly describe the issue and include photographs when reasonably possible. These details help us review the right transaction and understand the concern.
Write to Us
For customer assistance, email service@sokvela.com. Written correspondence is particularly useful when you need to share supporting information or keep a record of an inquiry.
Please do not send passwords, complete payment card numbers, or payment security codes through email or contact forms. We may ask for reasonable purchase details to protect the privacy of an order.
Telephone Support and Hours
You can reach us by telephone at +86 15879824631 during our stated business hours:
Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Messages received outside these hours will be reviewed during the next available service period. Response and resolution times may vary depending on the inquiry and whether information from a delivery or payment provider is needed.
Returns Begin With a Conversation
Before mailing back a product, contact us to discuss the reason for the request. Where a return is appropriate, our team will explain the steps and supply the authorized return address.
The registered company address shown below identifies our business. It is not automatically a return receiving center, and merchandise should not be mailed there unless our team expressly authorizes it.
Our Return & Refund Policy provides further details about eligibility, transportation costs, refunds, and statutory rights.
Business Information
Operating Company: Haikou Huanpeng Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKEJD4F3W
Company Address: Room J201, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@sokvela.com
Contact Phone: +86 15879824631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://sokvela.com
We appreciate the opportunity to assist with your Sokvela shopping experience.