Shipping Policy
Two Timelines, One Delivery
Last updated: November 11, 2026
A confirmed purchase is not immediately a parcel in transit. At Sokvela, order preparation and carrier transportation are separate stages. Understanding both helps customers interpret delivery estimates and know when to contact us.
1. Processing Your Order
We generally process orders within 1–3 business days after successful payment confirmation. This may include verifying purchase information, preparing products, and arranging dispatch. Business days generally exclude weekends and applicable public holidays.
Processing can take longer if payment needs review, a delivery address requires correction, order volume is unusually high, or another fulfillment issue arises. We will use the contact information provided at checkout when a significant issue needs attention.
2. Estimated Time After Dispatch
Once an order leaves the fulfillment process and is dispatched, estimated shipping transit is generally 7–15 business days. This estimate does not include the 1–3 business days for order preparation.
Actual delivery can be affected by destination, carrier schedules, customs inspections, public holidays, weather, or local transportation disruptions. These estimates are not guaranteed delivery dates. Any mandatory rights regarding delivery continue to apply.
3. Where Shipping Is Available
Delivery destinations and shipping methods depend on the address entered at checkout and the products in your cart. Options available for a particular order are shown before payment. Some locations or products may be restricted; we do not guarantee worldwide shipping.
4. Shipping Charges
Any shipping fee payable for your order is displayed at checkout before you submit payment. The amount may depend on destination, product selection, or delivery service. Discounts or special shipping promotions apply only when offered for the relevant transaction with their conditions.
5. Tracking a Shipment
Where tracking is offered, information may be sent to the email address used for your purchase. The carrier's first scan may not appear immediately, and tracking updates may pause while a parcel moves between facilities.
If tracking remains unchanged for an unusually long period or a delivery seems missing, contact service@sokvela.com with your order number and any available tracking details.
6. International Customs and Local Charges
International orders may be subject to import duties, local taxes, customs clearance, or administrative charges. Whether these amounts are included in the checkout total depends on the terms presented for the purchase and destination requirements. If charges have not been collected at checkout, the recipient may need to pay them where required by law. Customs procedures may also affect delivery time.
7. Correct Delivery Information
Please check the recipient's name, address, postal code, and telephone number before ordering. If an error is discovered, contact us promptly. We will try to assist, although updates may no longer be possible after dispatch. Any related costs or remedies are determined according to the circumstances and applicable consumer protection rules.
8. Delivery Problems
If a parcel has not arrived as expected, review tracking information where available and then contact our team if the concern remains unresolved. We will assess the information available from the shipment and work toward an appropriate solution. Rights relating to non-delivery under applicable law are unaffected.
If an item arrives damaged, incomplete, or different from the product ordered, contact us as soon as reasonably possible. Include the order number and photographs when helpful. Depending on the situation and applicable law, the appropriate remedy may involve a replacement, repair, refund, or another required solution.
9. Multiple Packages
An order may occasionally be shipped in separate packages when necessary for fulfillment. Tracking information and arrival dates may differ between packages. Any additional charges must remain consistent with the terms disclosed during checkout.
10. Shipping Questions and Business Information
The address below identifies our operating business. It does not automatically identify the shipping warehouse or an authorized destination for returns.
Operating Company: Haikou Huanpeng Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKEJD4F3W
Company Address: Room J201, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@sokvela.com
Contact Phone: +86 15879824631
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://sokvela.com